8vk Privacy Policy — Our Firm Commitment to Protecting Your Information

1Introduction & Scope

8vk is one of Bangladesh's most trusted online gaming platforms. We believe that protecting a player's personal data is not just a legal obligation — it is an ethical one. This privacy policy explains what information 8vk collects, why we collect it, and how we keep it secure.

This policy applies to 8vk's website, mobile app, and all digital services. It applies equally to players in all countries where 8vk operates, including Bangladesh and India.

8vk's privacy policy is built to the highest international data protection standards. We comply with GDPR, the guidelines of international licensing authorities, and applicable local data protection laws.

2What data we collect

8vk collects only the information that is necessary. Collecting unnecessary or excessive data goes against our policy. The types of data collected are outlined below:

3Methods of Data Collection

8vk collects information through various methods. In addition to what you provide directly, some data is collected automatically:

• At Registration: Information you provide directly when creating your account is collected at the point of entry.
• During the KYC process: Documents and photos submitted for identity verification.
• Platform Usage: Gaming activity data is automatically recorded whenever you play games or place bets.
• Cookies & tracking: Data is collected through cookies and similar technologies while browsing the website.
• Customer Support: Information you provide when contacting us via live chat or email.

4Purpose of Data Use

8vk uses your information only for specific, legitimate purposes. No data is used outside the scope of our privacy policy. The primary purposes are:

• Creating and managing your account and verifying your identity.
• Processing deposits, withdrawals, and other financial transactions.
• Preventing fraud, scams, and money laundering.
• Improving customer service and resolving technical issues.
• Providing a personalized experience by analyzing your preferences and activity.
• Fulfilling legal and regulatory compliance obligations.
• Keeping you informed about promotional offers and bonuses, with your consent.

5Data Sharing & Disclosure Policy

8vk never sells your personal data or shares it with third parties for advertising purposes. However, data may be shared in certain specific circumstances:

• With Payment Processors: Only the necessary information is shared with our mobile banking partners to process transactions.
• With law enforcement agencies: As part of a legal obligation, upon court order or at the request of a regulatory authority.
• With Technology Service Providers: Cloud hosting and security service providers operate under strict confidentiality agreements.
• Fraud Prevention: Only the minimum required information is shared with industry-level fraud prevention agencies.

6Cookies & Tracking Technologies

8vk uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help the website remember your preferences.

• Essential cookies: Required for login sessions and security; disabling these may prevent the platform from functioning properly.
• Performance Cookies: Helps monitor platform speed and performance.
• Functionality Cookies: Remembers your language preference, theme, and similar settings.
• Analytics Cookies: Helps identify which features are used most; no personal data is included.

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may limit certain features.

7Technical Data Security Measures

8vk employs industry-leading technical measures to protect your data. Our security infrastructure operates across multiple layers:

• 256-bit SSL/TLS Encryption: The highest standard of encryption is applied to all data transmissions.
• Two-Factor Authentication (2FA): 2FA can be enabled to add an extra layer of security to your account.
• Firewall & DDoS Protection: Advanced firewalls are active to prevent unauthorized access and cyber attacks.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Data Masking: Sensitive data such as card numbers or bank account details are masked when stored.
• Suspicious Activity Monitoring: An automated 24/7 system detects and flags any unusual activity.

8Data Retention Duration

8vk retains your data only for as long as necessary. Retention periods vary by data type based on legal obligations and regulatory requirements:

• Account information: Retained for a minimum of 5 years after account closure, as required by regulatory obligations.
• Transaction Details: May be retained for up to 7 years in accordance with financial regulatory requirements.
• KYC documents: Retained for up to 5 years after account closure.
• Cookies & browsing data: Typically retained for 90 days to 1 year.
• Customer Support Conversations: Retained for up to 2 years for quality assurance purposes.

Once the retention period expires, your data is securely and permanently deleted or fully anonymized.

9Your Rights

Under 8vk's privacy policy, you are entitled to the following rights. To exercise any of these rights, please contact our support team:

• Right to Access: You have the right to know what information 8vk holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can restrict how your data is used for specific purposes.
• Data Portability: You may request an export of your data in a standard, portable format.
• Marketing Opt-Out: You can opt out of promotional emails or notifications.

10Children's Privacy Protection

8vk is a responsible gaming platform and we take the protection of minors extremely seriously. Our services are strictly for users aged 18 and above.

• We do not knowingly collect data from anyone under the age of 18.
• Age verification is mandatory during registration.
• If an underage account is identified, it is immediately suspended and any collected data is deleted.
• Parents or guardians may request the closure of a minor's account.

11Privacy Policy Updates

8vk may update this Privacy Policy at any time due to business changes, legal updates, or the adoption of new technologies.

• For significant changes, notice will be sent to your registered email address or posted on the platform.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• The date of the most recent update will always be shown at the top of this page.
• We recommend visiting this page regularly to stay informed about any updates.

12Contact & Complaints

For any privacy-related questions, concerns, or complaints, please reach out to our Data Protection team. We take all complaints seriously and aim to resolve them promptly.

• Email: [email protected]
• Live Chat: Use the platform's Live Chat for 24/7 real-time support.
• Response Time: Standard complaints are resolved within 72 hours; complex cases may take up to 30 days.